Effective Date: April 18, 2026
This Privacy Policy explains how Nonsurgical Orthopedics collects, uses, discloses, stores, and protects information obtained through the Site (https://nonsurgicalorthopedics.com). By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.
Scope
This Privacy Policy applies to information collected through the Site and related electronic communications concerning the Site. It does not govern protected health information maintained as part of a formally established patient relationship except to the extent Site-collected information later becomes part of your patient record. If you become a patient, your medical information may also be governed by our Notice of Privacy Practices and other applicable law, including HIPAA where applicable. HHS explains that HIPAA applies to covered entities, including doctors and clinics that transmit standard electronic transactions, and protects "protected health information" within that framework.
Categories of Information We May Collect
We may collect the following categories of information through the Site:
- Contact information, such as your name, email address, telephone number, mailing address, and any other information you choose to provide in a form, message, email, or callback request.
- Inquiry information, such as the content of your message, the services you ask about, your preferred appointment timing, your geographic location, referring source, and any attachments or photos you voluntarily submit.
- Technical and device information, such as IP address, browser type, device type, operating system, pages viewed, referring and exit pages, approximate location derived from IP, date and time stamps, clickstream data, and diagnostic or security-event information.
- Cookie and similar technology information, such as session identifiers, preferences, analytics events, security tokens, fraud indicators, and information associated with embedded content or third-party tools if such tools are deployed on the Site.
- Communication records, such as emails, texts, call records, voicemail records, form submissions, consent records, and support or compliance communications.
- Information that may be sensitive. The Site is not intended for the routine submission of medical records, treatment history, imaging, insurance information, Social Security numbers, payment card data, or other highly sensitive information through general web forms or general email. If you choose to send such information anyway, you do so at your own risk unless and until we specifically direct you to a secure channel.
Sources of Information
We collect information directly from you, automatically from your device and browser when you use the Site, from security and hosting providers, from analytics or embedded-service providers if deployed, from social-media or map integrations if you interact with them, and from public or commercially available sources where permitted by law.
How We Use Information
We may use Site information to:
- Operate, maintain, secure, monitor, debug, and improve the Site;
- Respond to inquiries, call-back requests, messages, and scheduling requests;
- Communicate with you about your inquiry, Site administration, security matters, or legal notices;
- Evaluate interest in services, content performance, and Site functionality;
- Detect, investigate, prevent, and respond to fraud, abuse, scraping, bots, AI harvesting, malicious activity, or other prohibited conduct;
- Document compliance, preserve evidence, enforce our Terms, and protect the rights, safety, property, systems, practice, physician, staff, patients, and users of the Site;
- Comply with law, regulation, subpoena, court order, professional obligations, record-retention requirements, and lawful requests from public authorities; and
- Support lawful business operations, including vendor management, practice administration, internal reporting, and planning.
No Medical Monitoring Through the Site
The Site is not intended to receive urgent medical communications, emergency requests, or time-sensitive clinical information. We do not promise to monitor contact forms, email, or text messages continuously or in real time. Messages sent through the Site may be missed, delayed, filtered, misdirected, or unread. Do not use the Site for emergencies. Call 911 for emergencies.
Cookies, Analytics, Embedded Content, and Similar Technologies
The Site may use cookies, local storage, pixels, scripts, tags, content-delivery tools, spam filters, security services, analytics technologies, maps, videos, reCAPTCHA-type tools, or similar technologies. These technologies may collect information about device identifiers, browser behavior, page interactions, site preferences, fraud signals, and general traffic patterns. Some technologies are necessary for security and core functionality. Others may be used to understand aggregate usage, maintain performance, detect abuse, or improve Site content.
You may be able to control some cookies through your browser settings, device settings, or privacy tools. Blocking or deleting cookies may impair Site function, break forms, or limit availability of certain features.
Communications by Email, Phone, and Text
If you contact us or provide your telephone number or email address, you authorize us to contact you regarding your inquiry, scheduling, administrative follow-up, or Site-related matters using email, phone, or text, unless prohibited by law. Email and text messaging may not be secure. Do not transmit urgent or highly sensitive information through those channels unless we expressly direct you to do so using an approved secure method.
Disclosure of Information
We may disclose information to:
- Hosting providers, security providers, analytics providers, form processors, spam-filter providers, cloud-storage providers, communication-service providers, website developers, and other service providers that support Site operations and are bound by appropriate contractual duties where required;
- Physicians, staff, contractors, or administrators within the practice who need the information for response, administration, security, legal, compliance, or operational purposes;
- Professional advisers, such as attorneys, accountants, compliance consultants, insurers, and auditors, where reasonably necessary;
- Law enforcement, regulators, licensing bodies, courts, or government entities when required or permitted by law, or when we believe disclosure is necessary to protect rights, safety, systems, evidence, or the public;
- Counterparties in a merger, acquisition, financing, sale of assets, practice transition, restructuring, or similar business transaction, subject to appropriate confidentiality measures where practicable; and
- Any other party with your direction or consent, or as otherwise allowed by applicable law.
We do not authorize third parties to use Site content or information obtained from Site contact channels for training artificial intelligence systems. We do not knowingly disclose your contact-form submissions to unrelated third parties for their own direct marketing.
We do not sell personal information as that term is defined under the California Consumer Privacy Act, the California Privacy Rights Act, or comparable state privacy statutes. We do not share personal information for cross-context behavioral advertising. If a future state law imposes additional opt-out or disclosure obligations that apply to us, we will comply to the extent required.
HIPAA; Patient Information; Notice of Privacy Practices
This Privacy Policy is primarily a website policy. It does not replace any Notice of Privacy Practices applicable to patients. If you become a patient and the practice is a HIPAA covered entity for the relevant transaction and information, your protected health information is governed by HIPAA and related policies to the extent applicable. HHS states that covered entities must protect health information and provide certain rights, but entities outside the covered-entity or business-associate definitions are not required to comply with the HIPAA Rules.
Until a formal clinical relationship is established and information is received through approved channels, you should not assume that information submitted through general Site forms or general email is protected in the same manner as protected health information within a patient record.
Data Security
We use administrative, technical, and physical safeguards that we consider commercially reasonable for a website of this type. However, no website, form, server, email system, text platform, cloud service, device, or transmission method is completely secure. We do not guarantee absolute security, uninterrupted availability, or immunity from intrusion, interception, corruption, loss, or misuse. By using the Site, you acknowledge these inherent risks.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including Site administration, responding to inquiries, security logging, dispute resolution, evidence preservation, legal compliance, and record-retention obligations. Retention periods may vary depending on the type of information, whether a patient relationship is formed, whether litigation or investigation is anticipated, and whether the information is needed to enforce our legal rights.
Your Choices
You may choose not to submit forms or messages through the Site. You may limit cookies through browser settings. You may request that we stop non-essential communications by following unsubscribe instructions, replying as directed, or contacting us. Even if you opt out of non-essential communications, we may still send transactional, administrative, legal, security, or practice-related notices where permitted.
State-Specific Privacy Rights
Residents of certain states may have privacy rights under applicable law, which may include the right to request access to certain personal information, correction of inaccuracies, deletion of certain personal information, or information about categories of data collected or disclosed, subject to verification, exceptions, and legal limits. We will evaluate and respond to qualifying requests to the extent required by laws that actually apply to us.
To submit a privacy request, contact us using the contact information below and describe your request with enough detail for us to evaluate and verify it. We may request additional information to confirm identity and authority. We may deny requests where permitted by law, including where an exception applies, the request cannot be verified, compliance would infringe the rights of others, or the information must be retained for legal, security, medical, billing, fraud-prevention, or evidentiary purposes.
Children
The Site is not directed to children under 13 and is not intended to solicit information from children. We do not knowingly collect personal information online from children under 13 through the Site. If you believe a child has provided information through the Site, contact us and we will take appropriate steps to review and address the issue. Parents or guardians should not use the Site as a substitute for obtaining direct pediatric or emergency care.
External Links and Third-Party Services
The Site may contain links to third-party services, maps, videos, journals, articles, social-media pages, or scheduling or communications platforms. We do not control third-party privacy practices. Once you leave the Site or interact with a third-party feature, the privacy policy and terms of that third party apply.
International Users
The Site is intended for U.S.-based use. If you access the Site from outside the United States, you understand that information may be transferred to, stored in, or processed in the United States or other jurisdictions where privacy laws may differ from those in your location.
AI, Scraping, and Improper Collection Prohibited
No person may use the Site, Site content, metadata, or contact-form information for scraping, harvesting, model training, model evaluation, data brokerage, or any AI-related collection or exploitation. Unauthorized access, automated extraction, and misuse of Site data may violate our Terms and may be referred for legal action, technical blocking, evidence preservation, and disclosure to service providers or law enforcement where appropriate.
Governing Law; Limitation of Liability; Dispute Resolution
This Privacy Policy is incorporated into and subject to the Terms of Service. The governing law, exclusive venue, limitation of liability, disclaimer of warranties, indemnification, class action waiver, jury trial waiver, and statute of limitations provisions of the Terms of Service apply in full to any claim arising under or relating to this Privacy Policy. In the event of a conflict between this Privacy Policy and the Terms of Service regarding liability, remedies, or dispute resolution, the Terms of Service control.
Changes to This Privacy Policy
We may modify this Privacy Policy at any time by posting an updated version on the Site. The revised Privacy Policy becomes effective upon posting unless a later date is stated. Your continued use of the Site after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy.
Contact
Questions, privacy requests, or concerns regarding this Privacy Policy should be directed to:
Key West Concierge Orthopedics LLC
Attn: Privacy and Website Compliance
Key West, Florida
Email: Contact Here
Telephone: (305) 707-8484