Effective Date: April 18, 2026
Nonsurgical Orthopedics is committed to making its website more accessible and usable for individuals with disabilities while preserving the accuracy, safety, integrity, and security of the information and services offered through the website. This Accessibility Policy explains our accessibility goals, the limits of our control, the standards we may use for guidance, the process for requesting assistance, and the important limitations applicable to any accessibility-related statement made on this website.
Purpose of This Policy
The purpose of this policy is to state our general commitment to digital accessibility, effective communication, and reasonable efforts to improve access to website content and functions for people with disabilities. This policy is also intended to clarify that accessibility is an ongoing process, not a one-time event, and that website accessibility may be affected by evolving technology, changing content, third-party integrations, assistive technology compatibility, device limitations, browser limitations, and other factors outside our complete control.
This policy is a website policy only. It is not a guarantee that every page, feature, document, form, video, image, embedded service, or third-party tool will be accessible at all times, on all devices, through all browsers, or with all assistive technologies.
Scope
This policy applies to public-facing website content, navigation, forms, educational materials, and related digital features that Nonsurgical Orthopedics controls directly. It does not necessarily apply to third-party platforms, third-party patient portals, insurance portals, payment systems, map services, embedded videos, social media platforms, plug-ins, widgets, browser extensions, user devices, archived materials, or externally hosted content that we do not own, build, maintain, or control.
General Commitment
We seek to provide website information and functions in a manner that supports meaningful access for users with disabilities. The U.S. Department of Justice states that the ADA applies to businesses open to the public and identifies hospitals and medical offices as examples of public accommodations. DOJ further states that businesses open to the public must ensure that the goods, services, privileges, and activities they provide online are accessible to people with disabilities.
We also recognize that effective communication may require auxiliary aids and services in some circumstances. DOJ states that covered entities must provide auxiliary aids and services when needed to communicate effectively with people who have communication disabilities.
Accessibility Standards and Internal Benchmarking
For internal guidance, development, remediation, testing, and prioritization, we may look to recognized accessibility frameworks, including the Web Content Accessibility Guidelines, or WCAG. W3C states that WCAG 2.2 is a current W3C Recommendation and that content conforming to WCAG 2.2 also conforms to WCAG 2.1 and WCAG 2.0. W3C also states that WCAG 2.2 was published on October 5, 2023 and updated on December 12, 2024.
Where practicable, we may use WCAG 2.2 Level AA as an aspirational design and remediation benchmark because it is the most current WCAG 2 version encouraged by W3C. However, any reference to WCAG in this policy is descriptive of an internal objective only unless a specific law expressly requires otherwise. It is not a representation, warranty, admission, or binding promise that every part of the website currently conforms, or will always conform, to any particular WCAG version or success criterion.
Legal Standards May Differ Depending on Coverage
DOJ states that, for businesses open to the public, there is not currently a Title III regulation setting out detailed web technical standards, although DOJ identifies WCAG and Section 508 standards as helpful guidance and states that businesses still must ensure accessibility and effective communication.
Separately, HHS has stated that recipients of HHS federal financial assistance, including doctors, clinics, hospitals, and other health care providers, are subject to web and mobile accessibility requirements under the 2024 Section 504 rule, which adopts WCAG 2.1 Level AA and sets compliance dates of May 11, 2026 for recipients with 15 or more employees and May 10, 2027 for recipients with fewer than 15 employees, subject to exceptions and defenses.
Accordingly, if and to the extent Nonsurgical Orthopedics is subject to a specific federal, state, or local accessibility standard, we reserve the right to determine in good faith which legal standard applies, what timeline applies, what exceptions apply, and what remediation measures are reasonable, necessary, technically feasible, and proportionate under the circumstances.
No Guarantee of Complete or Error-Free Accessibility
We do not warrant or guarantee that:
- every page is fully accessible at all times;
- every PDF, image, chart, or embedded media file is accessible;
- every third-party integration is accessible;
- every form field, scheduling function, or download will work with every assistive technology;
- every browser, operating system, mobile device, or screen reader combination will produce the same result; or
- every accessibility issue will be identified, prioritized, or corrected immediately.
Website content changes frequently. New articles, service pages, images, videos, forms, scripts, security tools, and third-party integrations may create accessibility issues before they are detected and remediated. Some content may be legacy content, archived content, or third-party content that is not immediately remediated. Temporary interruptions, coding regressions, vendor updates, or compatibility issues may affect accessibility without prior notice.
No Waiver; No Admission; No Contractual Promise
This policy does not constitute a concession, admission, or representation that the website is, has been, or will be fully accessible under any particular law, regulation, technical standard, or judicial interpretation. It does not create a contract, guarantee, warranty, independent duty, private right of action, or standard of care beyond what applicable law requires. It does not waive any defense, exemption, safe harbor, jurisdictional challenge, mootness argument, standing argument, causation argument, cure argument, or any other legal or equitable position available to Nonsurgical Orthopedics or any affiliated individual or entity.
No statement in this policy should be interpreted to mean that every accessibility issue is material, actionable, legally significant, or incapable of being addressed through alternative communication or reasonable accommodation.
Accessibility Features and Practices
Depending on the page, platform, and stage of development, the website may incorporate or seek to incorporate accessibility-supportive practices such as:
- clear heading structure;
- keyboard-accessible navigation where feasible;
- alternative text or alternative text equivalents where feasible;
- captions or transcripts where feasible;
- sufficient color contrast where feasible;
- resizable text and responsive layouts where feasible;
- descriptive form labels where feasible;
- focus visibility where feasible;
- error identification and instructions where feasible; and
- efforts to reduce unnecessary barriers in navigation and content presentation.
Not all such practices may be present on every page or in every instance, and the absence of any single feature on a particular page does not necessarily mean the website is legally noncompliant.
Third-Party Content, Tools, and Platforms
The website may use or link to third-party tools or services, including scheduling tools, forms, maps, videos, payment processors, patient portals, analytics tools, spam filters, security services, or other embedded technologies. Third-party content and services may present accessibility barriers that are outside our direct control. We do not guarantee the accessibility of third-party platforms or content, even if they are linked from, embedded in, or associated with the website.
Where appropriate, we may choose to replace, remove, limit, or supplement inaccessible third-party components, but we are not obligated to remove every third-party feature immediately or without regard to clinical, operational, technical, or security considerations.
Alternative Access and Assistance
If you experience difficulty accessing any content, feature, or function on this website, you may contact us and describe the issue in reasonable detail, including the webpage or feature involved, the type of assistance needed, and any assistive technology used, if you wish to provide that information. We may attempt, where reasonably practicable, to provide information or assistance through an alternative method of communication, an alternative format, or another reasonable means.
Any request for assistance should be directed to:
Key West Concierge Orthopedics LLC
Attn: Accessibility Coordinator
Key West, Florida
Email: Contact Here
Telephone: (305) 707-8484
We reserve the right to determine the appropriate method, scope, timing, and format of any response or accommodation request, consistent with applicable law, patient privacy, operational feasibility, and safety considerations.
Time for Response
We will make reasonable efforts to review reported accessibility issues and requests for assistance in the ordinary course of business. Response times may vary depending on the nature of the request, the volume of requests, whether the issue involves third-party content, whether technical investigation is required, whether the issue is duplicative of a known issue, whether a secure or patient-specific response channel is required, and other operational or legal considerations.
Nothing in this policy guarantees a response within any specific period unless applicable law expressly requires one.
Clinical and Emergency Limitations
This website is not intended for emergencies, urgent medical decisions, or time-sensitive clinical communication. Accessibility assistance requests submitted through the website or by general email are not monitored continuously and are not a substitute for direct clinical care, emergency communication, or medical triage.
If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department. If you need urgent medical assistance from the practice, use the practice's standard clinical contact channels rather than relying solely on website feedback tools.
No Doctor-Patient Relationship
Use of this website, use of accessibility features, or submission of accessibility-related requests does not create a physician-patient relationship, provider-patient relationship, or confidential treatment relationship. Any medically sensitive or protected information should not be sent through general website forms or general email unless and until you are directed to an appropriate secure channel.
Monitoring, Testing, and Remediation
We may periodically review website accessibility using manual review, automated tools, internal testing, vendor testing, user feedback, code audits, or other methods in our discretion. Automated tools can be useful, but they do not detect every accessibility issue and do not replace human judgment. Likewise, the absence of detected issues during any review does not mean the website is fully accessible or free from defects.
We reserve the right to prioritize accessibility work based on clinical importance, public-facing importance, feasibility, traffic, risk, resource allocation, technical dependency, security implications, and legal requirements. We may also choose to remediate issues by replacing content, providing alternative access, removing content, limiting features, or redesigning functionality.
Legacy Content, Archived Content, and Exceptions
Certain legacy materials, archived materials, historical blog posts, older PDFs, previously published downloads, third-party publications, or rarely used content may not be immediately remediated and may remain available in substantially their original form pending review, replacement, or removal. If a specific document or page is needed in an accessible format, users should contact us with a request identifying the item.
If and to the extent a specific law provides exceptions, undue burden defenses, fundamental alteration defenses, or other limitations, Nonsurgical Orthopedics reserves all such rights.
Security, Integrity, and Anti-Abuse Measures
Accessibility does not require us to disable reasonable security measures, fraud-prevention tools, spam controls, content protections, bot defenses, rate limits, authentication tools, or other technical safeguards necessary to protect patients, users, the practice, or the website. Where security measures create an accessibility issue, we may seek alternative methods of access that preserve system integrity and safety.
No person may misuse this Accessibility Policy as a pretext for scraping, automated access, AI training, bulk extraction, credential abuse, probing, penetration testing without authorization, or any other conduct prohibited by the website's Terms of Service.
Policy Changes
We may revise this Accessibility Policy at any time without prior notice. Updated versions become effective upon posting unless a later effective date is stated. We reserve the right to modify our accessibility goals, methods, standards, contacts, workflows, and remediation priorities at any time.
Governing Law and Reservation of Rights
This Accessibility Policy is incorporated into and subject to the Terms of Service. The governing law, exclusive venue, limitation of liability, disclaimer of warranties, indemnification, class action waiver, jury trial waiver, and statute of limitations provisions of the Terms of Service apply in full to any claim arising under or relating to this Accessibility Policy. Your use of the Site is also subject to the Privacy Policy, including with respect to any personal information you submit in connection with an accessibility request. To the fullest extent permitted by law, all rights, defenses, privileges, objections, and remedies are expressly reserved.